The Saint Lucia Development Bank is committed to deliver quality service to our clients and by extension the communities with which they are integrally connected. The GRM is an avenue to provide individuals, groups, communities with a channel to communicate complaints, grievances, queries and issues regarding environmental and social aspects and impacts of SLDB financed projects.
The Grievance Redress Mechanism will enable the SLDB to promptly review and provide resolution to legitimate environmental and social concerns involving all our funded projects.
Who Can File a Complaint?
- An individual, group, community adversely affected by an SLDB-financed project can file a complaint.
- Anonymous complaints will not be accepted
- The identity of complainants will not be disclosed without their consent.
How to File a Complaint?
Step 1. Review and complete the Grievance Complaint Form
Step 2. Upon completion, submit digitally or print, sign and deliver to Saint Lucia Development
Bank addressed to the to the Managing Director
Address: #15-17 Brazil Street, Castries, Saint Lucia,
Fax: 17584533839
Final Tier of Redress for World Bank Projects
If the aggrieved person is not satisfied with the outcome, he/she can appeal, and refer the matter to the court of law for redress Final tier of redress for Projects financed by the World Bank. The complainant also has the option of approaching the World Bank for resolution of issues. It must be noted that this Grievance Redress Service (GRS) should ideally only be accessed once the project’s grievance mechanism has first been utilized without an acceptable resolution. The Grievance Redress Service complaint form can be found at: www.worldbank.org/en/projects-operations/products-and-services/grievance-redress-service#5. The GRS ensures that complaints are promptly reviewed to address project related concerns. All complaints should be sent by email to: grievances@worldbank.org or by fax: +1-202-614-7313 or by letter to: The World Bank Grievance Redress Service (GRS) MSN MC 10-1018 1818 H Street NW, Washington, DC
20433, US